Delete inside the app
- Open the app and sign in.
- Go to Settings → Account.
- Tap Delete account and confirm.
Or ask us by email
If you can't open the app, email privacy@zumy.ai from the address on your account with the subject “Delete my account”. Tell us which app you use. We will confirm it's you and delete the account within 30 days.
What is deleted
- Your profile, email and sign-in details.
- Your content: conversations, tasks, files, lesson history, progress and any saved recordings.
- Synced browser data such as bookmarks and history.
- For a parent account, the accounts of the children it manages.
What we keep, and for how long
- Purchase records, kept as long as tax law requires (usually up to 7 years). They contain no lesson, chat or file content.
- Backups, overwritten within 30 days of deletion.
Subscriptions
Deleting your account does not cancel a subscription bought through Apple or Google. Cancel it in your App Store or Google Play settings first.